Legal
Privacy Policy
Last updated: March 2026
1. Introduction
Tradelink ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use the Tradelink mobile application and website (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.
2. Information We Collect
a) Information you provide directly:- Full name, email address, and phone number when you register
- Bank account details and BVN (Bank Verification Number) for wallet withdrawals and identity verification
- Business name, description, and product listings if you register as a seller
- Profile photos and product images you upload
- Messages you send through the in-app chat
- Dispute submissions including evidence (photos, descriptions)
b) Information collected automatically:- Device identifiers and push notification tokens
- IP address and approximate location (country/city)
- App usage data, session duration, and feature interactions
- Transaction history and order activity
- Crash reports and performance diagnostics
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account and wallet
- Process payments, escrow holds, and fund releases
- Verify your identity and prevent fraud
- Facilitate communication between buyers and sellers
- Send transactional push notifications (order updates, payment confirmations, dispute outcomes)
- Resolve disputes and provide customer support
- Comply with Nigerian financial regulations (CBN guidelines, FCCPC requirements)
- Improve and personalise the Service
- Send important service announcements (we do not send marketing emails without your consent)
4. Escrow and Financial Data
All payments processed through Tradelink are handled via Paystack, a PCI-DSS compliant payment processor. Tradelink does not store your card details. Wallet balances and transaction records are maintained securely in our database. Bank account information provided for withdrawals is encrypted at rest and used solely for initiating transfers via verified payment channels.
5. Sharing Your Information
We do not sell your personal data. We may share information with:
- Paystack — for payment processing, transfers, and fraud prevention
- Supabase — our database and authentication infrastructure provider
- Expo / Firebase — for push notification delivery
- Law enforcement or regulatory bodies — when required by Nigerian law or court order
- Other parties with your consent — only when you explicitly authorise it
When you place an order, your name and delivery-relevant details are shared with the seller to fulfil the order. Your bank account number is never shared with sellers.
6. Data Retention
We retain your account data for as long as your account is active. If you delete your account, we will delete or anonymise your personal data within 30 days, except where retention is required by law (e.g. financial transaction records, which may be retained for up to 7 years under Nigerian financial regulations).
7. Security
We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest for sensitive fields, Row Level Security (RLS) on all database tables, and regular security reviews. However, no system is completely secure and we cannot guarantee absolute security.
8. Your Rights
Under applicable Nigerian data protection law (NDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Withdraw consent for optional data processing at any time
- Lodge a complaint with the Nigeria Data Protection Commission (NDPC)
To exercise any of these rights, contact us at
support@tradelink.online.
9. Children's Privacy
Tradelink is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has registered, please contact us and we will promptly delete the account.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will notify you via the app and update the "Last updated" date above. Continued use of the Service after changes constitutes acceptance of the updated policy.